STORE POLICY

Shipping Policy

• We usually ship orders within 48 hours after orders are received. Your order confirmation and tracking number will be emailed to you when order is shipped. 

Returns

• You must call Customer Service at 800-537-8049, Monday-Friday, 8am-4pm PST for a return authorization number (RA#).  This number must be written on the outside of the box being returned.
• Customer will pay all return shipping expenses.
• Items must be returned within 30 days of receiving your RA#.
• Some products state that they are non-returnable.
• DVDs, CDs or software cannot be returned if removed from the original packaging.  Must be in "sold as new" condition.
• Overlays cannot be returned if the peel-off backing has been removed.  Must be in "sold as new" condition.
• Items must be returned in "sold as new" condition.  Items that are not in "sold as new" condition will not receive credit.
• When items are received and determined to be in "sold as new" condition, you will receive credit for the item minus the restocking fee.
• All unauthorized returns will be subject to a 15% processing fee in addition to the restocking fee.
• No returns on special order items
• No returns on non-warranty items
• If you receive items as a result of a Kamparts error, we will pay for the return shipping expense and no restocking fee will apply.

Restocking Fees

Restocking fees are calculated from the date of delivery to the customer.

• Within 10 days:    10% of cost of returned items
• 11 - 20 days:        15% of cost of returned items
• 21 - 30 days:        20% of cost of returned items

No returns after 30 days from date of delivery.

Damaged Goods

Damaged or missing items must be reported within 5 days of receipt. If a shipment arrives damaged or if there is damage to the box, you must:

• Note damage on the bill of lading and have the driver sign it to acknowledge the damage
• Contact Kamparts Customer Service within 1-3 days of receipt at 800-537-8049 to begin the claim process
• Save the box and merchandise for inspection