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Frequently Asked Questions (FAQ)
Some customers ask us why we charge shipping and why our costs are so high.
In an effort to keep costs low and true, we do not price any shipping costs into our products. You will be buying the product at the low prices we've kept over decades of business. Believe it or not, during the year 2020, we have not increased pricing on any of our items nor have we engaged in any price gouging even though the costs and duration of time for these items have gone way up.
The shipping cost that is implemented is a service charge which is not collected by us, but rather it is paid directly to UPS and because we do ship in bulk with UPS, we pass along our shipping rate and pricing directly to the customer. These prices will be lower than what UPS will charge you directly. All of these packages are also fully insured. If your package goes missing or arrives damaged, we'd like to hear about it. We will also provide a replacement for you while we work on the claim with UPS.
As such, shipping rates and times will vary depending on where it is shipping to from our location in Chino, California.
If you happen to live within driving distance of us, you can take full advantage of our low prices with free local pick up from our warehouse via the pickup option during checkout.
Thank you for your interest and please do not hesitate to contact us if you have any questions.